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Live Support provides user-driven technical support through our live remote-assistance tool.
With this tool, a member of the AnalyzeDirect Support Team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution to any technical problems you may be experiencing. Live support is available to evaluators and customers with Maintenance Agreements. To purchase a Maintenance Agreement please contact sales@analyzedirect.com. Live support can be purchased on an hourly basis, for pricing information please contact sales@analyzedirect.com.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
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How to Access Live Support:
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| Step 1: |
Call the AnalyzeDirect Support Team at +1 (913) 338 2527. The Support Team can be reached during normal business hours, 8:00 AM to 5:00 PM U.S.A CST, Monday through Friday (excluding official US holidays). If you have already scheduled a live session, a member of the AnalyzeDirect Support Team will contact you at the telephone number you have provided. |
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| Step 2: |
Once you are on the phone with a member of the Support Team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Click Here button. |
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You are prompted to download a small virus-free plug-in. |
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With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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